The Complete Guide to Direct Traffic in Google Analytics

Posted by tombennet

When it comes to direct traffic in Analytics, there are two deeply entrenched misconceptions.

The first is that it’s caused almost exclusively by users typing an address into their browser (or clicking on a bookmark). The second is that it’s a Bad Thing, not because it has any overt negative impact on your site’s performance, but rather because it’s somehow immune to further analysis. The prevailing attitude amongst digital marketers is that direct traffic is an unavoidable inconvenience; as a result, discussion of direct is typically limited to ways of attributing it to other channels, or side-stepping the issues associated with it.

In this article, we’ll be taking a fresh look at direct traffic in modern Google Analytics. As well as exploring the myriad ways in which referrer data can be lost, we’ll look at some tools and tactics you can start using immediately to reduce levels of direct traffic in your reports. Finally, we’ll discover how advanced analysis and segmentation can unlock the mysteries of direct traffic and shed light on what might actually be your most valuable users.

What is direct traffic?

In short, Google Analytics will report a traffic source of “direct” … Read the rest

November 29, 2017  Tags: , , , , ,   Posted in: SEO / Traffic / Marketing  No Comments

So You Want to Build a Chat Bot – Here’s How (Complete with Code!)

Posted by R0bin_L0rd

You’re busy and (depending on effective keyword targeting) you’ve come here looking for something to shave months off the process of learning to produce your own chat bot. If you’re convinced you need this and just want the how-to, skip to “What my bot does.” If you want the background on why you should be building for platforms like Google Home, Alexa, and Facebook Messenger, read on.

Why should I read this?

Do you remember when it wasn’t necessary to have a website? When most boards would scoff at the value of running a Facebook page? Now Gartner is telling us that customers will manage 85% of their relationship with brands without interacting with a human by 2020 and publications like Forbes are saying that chat bots are the cause.

The situation now is the same as every time a new platform develops: if you don’t have something your customers can access, you’re giving that medium to your competition. At the moment, an automated presence on Google Home or Slack may not be central to your strategy, but those who claim ground now could dominate it in the future.

The problem is time. Sure, … Read the rest

September 20, 2017  Tags: , , , , , ,   Posted in: SEO / Traffic / Marketing  No Comments

Fighting Review Spam: The Complete Guide for the Local Enterprise

Posted by MiriamEllis

It’s 105 degrees outside my office right now, and the only thing hotter in this summer of 2017 is the local SEO industry’s discussion of review spam. It’s become increasingly clear that major review sites represent an irresistible temptation to spammers, highlighting systemic platform weaknesses and the critical need for review monitoring that scales.

Just as every local brand, large and small, has had to adjust to the reality of reviews’ substantial impact on modern consumer behavior, competitive businesses must now prepare themselves to manage the facts of fraudulent sentiment. Equip your team and clients with this article, which will cover every aspect of review spam and includes a handy list for reporting fake reviews to major platforms.

What is review spam?

A false review is one that misrepresents either the relationship of the reviewer to the business, misrepresents the nature of the interaction the reviewer had with the business, or breaks a guideline. Examples:

  • The reviewer is actually a competitor of the business he is reviewing; he’s writing the review to hurt a competitor and help himself
  • The reviewer is actually the owner, an employee, or a marketer of the business he is reviewing; he’s
  • Read the rest

July 18, 2017  Tags: , , , , , ,   Posted in: SEO / Traffic / Marketing  No Comments

The Complete Guide to Creating On-Site Reviews+Testimonials Pages

Posted by MiriamEllis

“Show your site’s credibility by using original research, citations, links, reviews and testimonials. An author biography or testimonials from real customers can help boost your site’s trustworthiness and reputation.”Google Search Console Course

2017 may well be the year of testimonials and reviews in local SEO. As our industry continues to grow, we have studied surveys indicating that some 92% of consumers now read online reviews and that 68% of these cite positive reviews as a significant trust factor. We’ve gone through a meaningful overhaul of Google’s schema review/testimonial guidelines while finding that major players like Yelp will publicly shame guideline-breakers. We’ve seen a major publication post a controversial piece suggesting that website testimonials pages are useless, drawing thoughtful industry rebuttals illustrating why well-crafted testimonials pages are, in fact, vitally useful in a variety of ways.

Reviews can impact your local pack rankings, testimonials can win you in-SERP stars, and if that isn’t convincing enough, the above quote states unequivocally that both reviews and testimonials on your website can boost Google’s perception of a local business’ trustworthiness and reputation. That sounds awfully good! Yet, seldom a day goes by that I don’t encounter … Read the rest

October 10, 2016  Tags: , , , , ,   Posted in: SEO / Traffic / Marketing  No Comments

The Local SEO Agency’s Complete Guide to Client Discovery and Onboarding

Posted by MiriamEllis

[Estimated read time: 6 minutes]

Why proper onboarding matters

Imagine getting three months in on a Local SEO contract before realizing that your client’s storefront is really his cousin’s garage. From which he runs two other “legit” businesses he never mentioned. Or that he neglected to mention the reviews he bought last year. Worse yet, he doesn’t even know that buying reviews is a bad thing.

The story is equally bad if you’re diligently working to build quality unique content around a Chicago client’s business in Wicker Park but then realize their address (and customer base) is actually in neighboring Avondale.

What you don’t know will hurt you. And your clients.

A hallmark of the professional Local SEO department or agency is its dedication to getting off on the right foot with a new client by getting their data beautifully documented for the whole team from the start. At various times throughout the life of the contract, your teammates and staff from complementary departments will be needing to access different aspects of a client’s core NAP, known challenges, company history, and goals.

Having this information clearly recorded in shareable media is the key to both organization … Read the rest

April 28, 2016  Tags: , , , , , ,   Posted in: SEO / Traffic / Marketing  No Comments



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