Drive Failures Affecting Some Customers’ Rankings and Reports

Posted by Thomas McElroy

Late Sunday night through Monday, the harddrives responsible for most of our rankings system failed. These failures have resulted in slower rankings collection, but has not resulted in lost data.


Update for 5/3/2012-
Monday's rankings are collected and Tuesday's are progressing as expected.
We have started reprocessing the custom reports, and we expect them to be completed and back to normal by Saturday.

We will update this post again tomorrow morning.


What does this mean for customers?

The main features that have been affected are Web App Rankings and Reports. In the Web App, rankings may not update on the same day that they’ve historically updated. You’ll know when your rankings were last updated by going to the “Rankings” tab and looking underneath the “Keyword Rankings” subtitle.

 

Keyword rankings

If you’ve set up a customized report, you might not have received your report as soon as you expected to receive it. If you did receive a report and it included a rankings section, one or more of the subsections might have been blank:

blank reports

These features were intermittently failing because the data was on the affected drives, but as of right now, these should now be functioning, … Read the rest

May 3, 2012  Tags: , , , , , ,   Posted in: SEO / Traffic / Marketing  No Comments



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