The Price of Technology

I am a firm believer that with most things, including technology, you always get what you pay for. This is not to say that making an inquisition into a particular company and its reputation, service or product and its reviews should be over-looked. One of the most common things I have found when researching the pros and cons of any item is that there are always going to be people that like or dislike based on their own experiences. My “path to the checkout” involves taking users comments into consideration but making the purchase on my individual needs, application and budget.

The Price of Technology

Many times people will ridicule an entire organization and the services it provides on one bad experience with a customer service representative for example. In a world where customer service can make or break the sale, organizations should always be very conscientious about the conduct and interaction front facing employees have with existing and potential customers alike.

I have the fortune of being in a position to play both sides of the fence, which gives me a perspective that many consumers may not appreciation. It is said that if you put fourth a positive attitude that one will be given in return. Unfortunately, for many a reason this is not always the case. This is made more evident when a customer or patron of a service you profess is not completely satisfied and looks to you to unravel their predicament.

In a time where the value of the dollar seems to continue to plummet, making a sound investment is on the top of the purchasers list. I am finding that for that reason, many of the companies we involve ourselves with are developing new methods of retaining customer loyalty as well as creating incentives to entice new ones. With all that said, it still doesn’t necessarily make the process of choosing where to lay down your hard earned cash any less arduous.

My involvement, with technology business’ and the like is that they tend to boast big on the positive practicality but fall short on the actual delivery of that commitment. What has been your experience with the business of technology, both big and small, in regards to their “standard operating procedures” for unabridged customer satisfaction? What are these organizations willing to do get you to foot the bill or accept their Price of Technology?

December 27, 2009   Posted in: General Technology

Leave a Reply

You must be logged in to post a comment.

TechNetSource on Facebook

TechNetSource » The Price of Technology